Privacy Policy

Zoom Room Huntersville is operated by Pup Patch LLC.

This Privacy Policy describes how Zoom Room Huntersville, operated by Pup Patch LLC (“Zoom Room Huntersville,” “we,” “us,” or “our”), collects, stores, uses, and protects information that you provide when you use our website, forms, text messaging program, or related services.

Your privacy is important to us. We are committed to protecting your personal information and using it only for legitimate business purposes related to our dog training services, customer communication, appointment scheduling, class updates, and service-related support.

1. Information We Collect

We may collect personal information from you when you interact with our website, submit a form, request information, schedule services, participate in classes, or communicate with us.

The types of information we may collect include:

First name

Last name

Email address

Phone number

Street address, if provided

Dog-related information you choose to provide

Submitted form information

Browser information

IP address

Communication preferences

SMS/text message consent status

We collect only the information needed to respond to your requests, provide services, communicate with you, and improve our customer experience.

2. How We Use Your Information

We may use the information we collect to:

Respond to your inquiries

Schedule Orientation and Evaluation appointments

Confirm or remind you about appointments or classes

Provide customer support

Send class and membership updates

Share service announcements

Send promotional messages, special offers, or event updates when you have provided consent

Improve our services and customer experience

Maintain internal records

Comply with legal or regulatory requirements

Your submitted information, including your name, email address, and phone number, may be used for Zoom Room Huntersville-related communication purposes.

3. SMS/Text Message Program

Zoom Room Huntersville, operated by Pup Patch LLC, may send SMS/text messages to users who voluntarily opt in through a website form or other approved opt-in method.

Users opt in by providing their phone number and selecting an optional, unchecked SMS consent checkbox before submitting the form.

SMS/text messages may include:

Dog-training inquiry follow-up

Orientation and Evaluation scheduling

Appointment confirmations and reminders

Class updates

Membership updates

Customer support

Class openings

Special offers

Events

Service announcements

Message frequency may vary depending on your interactions with us. Message and data rates may apply.

You may opt out of text messages at any time by replying STOP. You may reply HELP for assistance.

Consent to receive marketing text messages is not required as a condition of purchase.

4. Mobile Information Usage

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information sharing to subcontractors in support services, such as customer service, is permitted.

All other use case categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties.

5. How We Protect Your Information

We use reasonable technical, administrative, and organizational safeguards to protect the personal information we collect.

These measures may include:

Using secure website connections where available

Restricting access to personal information to authorized personnel

Maintaining internal procedures for handling customer information

Reviewing and updating our systems and processes as needed

However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

6. Where Your Information Is Stored

Your information may be stored through website, CRM, scheduling, communication, or customer-management platforms used by Zoom Room Huntersville to operate our business and provide services.

These systems may store data in the United States.

7. When We May Share Information

We do not sell, rent, or share your personal information with third parties for their independent marketing purposes.

We may share information only when necessary to:

Provide services you requested

Support scheduling, communication, customer service, or business operations

Comply with legal obligations

Respond to lawful requests from government authorities

Protect against fraud, misuse, unauthorized access, or security issues

Support a business transfer, merger, sale, or similar corporate transaction

SMS opt-in data and consent will not be shared with any third parties for marketing or promotional purposes.

8. Links to Third-Party Websites

Our website or forms may contain links to third-party websites, including Zoom Room corporate pages or other service-related websites.

Those third-party websites have their own privacy policies. We are not responsible for the content, practices, or privacy policies of third-party websites.

Please review those policies before submitting personal information to third-party websites.

9. Cookies and Tracking

Our website or related platforms may use cookies, tracking pixels, analytics tools, or similar technologies to improve website performance, understand visitor behavior, and support marketing or customer experience efforts.

You may be able to adjust your browser settings to refuse cookies or alert you when cookies are being used.

10. Your Choices and Rights

You may request to access, update, correct, or delete your personal information by contacting us.

You may also opt out of SMS/text messages at any time by replying STOP.

If you receive marketing emails from us, you may unsubscribe using the unsubscribe link in the email, if available, or by contacting us directly.

Please note that we may retain certain information when required for legal, operational, security, or recordkeeping purposes.

11. Children’s Privacy

Our services are intended for adults who register for or participate in dog training services. We do not knowingly collect personal information from children under the age of 13 without appropriate parental or guardian involvement.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

Your continued use of our website, forms, services, or SMS/text message program after changes are posted means you accept the updated Privacy Policy.

13. Contact Us

If you have questions about this Privacy Policy or how your information is used, you may contact us at:

Zoom Room Huntersville

Operated by Pup Patch LLC

14310 Statesville Road, Suite A-1

Huntersville, NC 28078

Phone: (704) 237-0358

Email: [email protected]

Effective Date: April 4, 2026